Frequently Asked Questions
How does the free trial work?
When you create an account with us, you have the option of upgrading to any of our paid plans. Our paid plans has a 90-Day trial period where you can try all the powerful features risk free.
What happens at the end of my trial?
If you have provided a credit card, you will be automatically enrolled and charge either monthly or annually, depending on the plan you choose. You can also opt to using our Free version.
Are there any discounts available?
Yes. The price changes depending on your commitment, the longer you commit to us, the higher the discount we can give you.
Can I change/cancel plans anytime?
Yes you can change your subscriptions depending on your needs. You can change from monthly to annual plans or vice-versa. You can also upgrade or downgrade. Upgrades and downgrades will be pro-rated, while cancellations will require a minimum monthly charge.
Is the Starter Plan really free?
Yes it's totally free. But the available features may change over time as the product grows
What methods of payment are accepted?
Currently we only accept online credit card payments (Visa and Mastercard).
|Concurrent Chat Concurrent ChatThe number of chats you can engage at the same time||Unlimited|
|Visitor Information Visitor Information Geolocation, and contact information (if provided)|
|Chat Transfer Chat Transfer Transfer a chat to another team or another agent|
|Track Visitor Flow Track Visitor Flow Identify what page your customer has seen and is currently viewing|
|Past Chats Past Chats Gain better insight on a customer's needs by viewing his previous interactions with your team|
|Canned Responses Canned Responses Improve efficiency by using canned responses that your team can easily access in the Messages app|
|Attachments Attachments Allow better interaction by sending and receiving relevant files to and from your customers|
|Email Transcript Email Transcript Send whole transcripts of a chat to another colleague through email|
|Customizable Chat Dispostion Disposition Dispositions are tags that help you categorize what the chat was about. Higher plans can create their own categorizations.|
|Number of Widgets Number of Widgets Have multiple sites or different color schemes depending on where your visitor is? You can create multiple Widgets with different settings.||Unlimited|
|Widget Customization Widget Customization Our powerful customization system allows you to match our chat widget with your brand identity.||Fully Customizable|
|Chat Rating Chat Rating Chat Ratings allow you to get feedback from your customer's chat experience, Advance Rating system allows you to conduct powerful surveys.||Advance|
|Agents & Team Management|
|Teams Teams Teams allow you to create specializations among your agents (e.g. Support or Sales), and route a specific chat among them||Unlimited|
|Chat History Chat History This limits the available date range you can query on your organization||Unlimited|
|Available Data Available Data This limits available date range you can query on your organization||Unlimited|
|Available Reports Reports Reports can be as granular to the performance of a specific Agent||Overview + Team + Agent|
|Available Rating Systems Rating Systems The available Rating system report is dependent on what rating system was used on the widget.||Simple + Advance|